One location missing from my app

Using an iphone. I have had two locations on it for years. Randomly, one location is now missing…but when the doorbell rings, I get an alert on my phone. I am not near the missing location to add it again. Help!

Hey @papadoo. Were you a shared user on the account before? If so, you will need to ask the owner to add you back as a shared user, and then the location should show up again in your Ring app! In the event you are still unable to see the device and location on your account, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.