Ring Video Doorbell
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Offline glowing white
I have two, hardwired doorbells, front and rear of the property, both been working great for around four months. One went offline today and no amount of resetting or the normal tricks are working. The orange reset button does not seem to be working correctly. Instead of the circling white light, I get a slow pulsing of the whole ring in white. Power is good, wifi signal is good. Has all been good since initial setup. No power outages, surges or other abnormalities. Tech support is closed for the day so now frustrated and at a loss what to try next.
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23-02-2022 02:39:47
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Caitlyn_Ring
Hi @NomisC. If your Doorbell is battery-powered, make sure the battery has been fully charged for 8-10 hours with the provided charging cable. Even if it is hardwired into your doorbell circuit, battery-powered Doorbells will still be powered by their rechargeable battery. If your Doorbell is not responding even after trying a full reset and ensuring the battery is charged, our support team can assist further with troubleshooting. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look at this with you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-02-2022 19:56:55
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