Ring Video Doorbell
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Oddness Just Started - Doorbell Detects Motion & Rings But Doesn't Record
Hi All,We have had our Ring Doorbell (hardwired) running for over 2 years and just recently it stopped recording any video. The weird thing is it still detects motion and rings perfectly. These events show up in the Event History but when you click on one to view, it displays a pop-up "Recording Does Not Exist". Sorry but the cloud video recording was not active when this event took place. I know camera is working as when I open the Ring app it shows the most recent snapshot it took.My doorbell does have a Protect Basic Plan which recently renewed so I know the recordings should be saved and accessible. I have tried everything including resetting the doorbell and completely re-setting it up from scratch. Any advice?Sincerely,Mike
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02-06-2020 14:32:50
Responses (3)
- K
I am also having the exact same issues. Trying to troubleshoot but so far no luck.
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02-06-2020 15:16:11
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COMike
I forgot to mention, Live View is not working either. It just shows connecting and eventually timesout. I just tried using the Rapid Ring app and same issue, no Live View.RSI is -41 so connectivity is good.
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02-06-2020 14:48:33
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