Odd sounds recorded on my cam

Products Security Cams
#1

I have a Stick up security camera, hardwired for power, (NOT battery) This camera has worked fine for 10 months. The video and motion detection are still perfect. Its the audio, that has begin causing issues 2 to 3 weeks ago.

When I play back a video, it has a constant, consistant high pitched squeal sounding off. I can still hear other sounds, but, the high pitch squeal is dominant. Then about 2 days ago, the sound has changed to like what an old dial up modem sounded like in the early 1990’s.

It squeals then gargles, some low pitched, squeals back n fourth.

I tried to attach an example but it will not allow mp4
You can go to the below link and click either of the mp4 files to hear.

http://www.aanning.com/ajissues/ring/squeal/

Or these go directly to the mp4

http://www.aanning.com/ajissues/ring/squeal/oddsound.mp4

http://www.aanning.com/ajissues/ring/squeal/[2020-11-06T183410]-Backyard-Motion.mp4

Does anyone know what this is ?

#2

Hi @janning. Thank you for sharing those audio clips. That is definitely an odd sound. I would try removing power from the device for 3 minutes, then reintroduce power. Then, perform a reset by pressing and holding the setup button on the camera for 3 minutes, the releasing. Allow 1 minutes for the Camera to reboot, then reboot your router and reconnect your camera to your wifi. If this doesn’t produce successful results, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!