Video concerns are often related to WiFi connection. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device. Click [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) for tips on managing Shared Users, and also visit our [Help Center article](https://support.ring.com/hc/en-us/articles/360038142272-Ring-Control-Center-Information) to see how to manage your authorized mobile device access in the Control Center. For further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.