Have 3 cameras, two are cordless on solar. All of a sudden one was recording random Live Views…As if someone hacked into the system. No rhyme or reason, no recent changes to set up. I changed the password. Next day the other cordless camera started doing it…? Not as many events but doing it just the same…What’s going on ? And while cameras are linked, the Live VIews are not at the same times. The hour and minutes are not close as it does with 'Linked Events".
Hi @JustinObserver. Do you have an Amazon Alexa or Echo connected to these cams? Are you the only user or do you have any Shared Users? You can manage this in the Control Center of your Ring app. If you have other cameras detecting motion, it can certainly be a Linked Event that is causing the Live View.
This has happened to me also what was the cause anyone know?
Hi @Sne1. As Tom suggested, it could be an Amazon Alexa or Echo device that you have connected to your Ring device. If you have a Samsung Smart Fridge, this could also be the cause for the Live Views as a neighbor pointed out in this thread here. If you have Shared Users, that could also be why you’re seeing Live Views that you personally didn’t activate.
I hope this helps. For safety or privacy concerns about your account, please review the Control Center in your Ring app. This allows you to see which devices are signed into your Ring account, and you can update your password from here. If you have any further concerns, check in with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.