Responses (1)

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  andyll

  No, but I'm having exactly the same problem, only had it 3 weeks, not that impressed with it tbh

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  23-09-2020 06:37:32

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  Marley_Ring

  Hi neighbors! As long as your Video Doorbell is online, and the "ring alerts" toggle is enabled in the Ring app, you should receive alerts to your mobile device. Try removing and reinstalling the Ring app on your mobile device to ensure it is up to date and optimally integrated with your phone. Its always good to check event history as well, if subscribed, to see if this ring or motion event was recorded. I hope this helps! :)

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  23-09-2020 09:59:09

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  Sarahhull89

  Do you mean 'ring notification' toggle? I can't find "ring alerts" anywhere

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  23-09-2020 11:19:27

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  Marley_Ring

  Good question, @Sarahhull89! While there are notification preferences in the Ring app, I'm referring to the alerts toggles found on the device page in the app. Our [help center article](https://support.ring.com/hc/en-us/articles/210052646-Understanding-Notifications-for-Ring-and-Motion-Events) contains an image example of these toggles and where to find them in the Ring app.

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  23-09-2020 11:55:55

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  JohnnyFP

  I have had my ring doorbell fit just two days. Not overly impressed with connectivity but more annoyed that it records motion but doesn't notify my phone. It does when doorbell is pressed but I have videos that I wouldn't know about if I never checked the app. I have android, in app settings all notification setting are blue and on. BTW I have a Huawei P30.

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  24-09-2020 08:24:38

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  Marley_Ring

  Hi @JohnnyFP! As you are using Android, check out our help center article listing [Android apps that might conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). Check the alert toggles in the Ring app mentioned prior in this thread should help, but it's also worth checking any Android notification preferences. Please also ensure vpn is not enabled. As your motion events are recording, this narrows down to notification factors. As you mentioned checking all toggles, please also check for any motion scheduling that might be enabled in your motion settings.

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  24-09-2020 04:42:24