hi
Notifications are no longer coming up on my phone, I have to go into app & look on history, also doesn’t notify me when someone rings doorbell
I’m having the exact same problem did you get it resolved because there is no costumer support to help get this fixed?
Hi @Jelsamina. For updates regarding this concern, check the Red Status Banner at the top of the page or visit status.ring.com. We are currently working to resolve this issue.
Hi neighbors, you should be receiving your Rich Notifications again. Thank you for your patience while our team worked to resolve this. Please follow the instructions below to make sure everything is turned on correctly in your app for you to receive Rich Notifications and you should be good to go!
- Open the main menu in your Ring mobile app in the top left corner.
- Select Devices and choose which Doorbell or Cam you would like to update this feature on.
- In your device settings select Rich Notifications and toggle the feature On or Off.
Thank you again for your patience!