Notifications stopped after battery change

Hi there

I just got a Ring Doorbell. I had trouble setting it up, but finally managed it, and eberything was working fine. But after taking out the battery to charge (I had set it up with a partially charged battery) the notifications have stopped working. The device still shows up in the app, but if someone rings the door, or if it detects motion, it no longer alerts me. Anyone know how to fix this?

Hi @thez1. I’d recommend uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App. After that’s done, trigger a test notification on the Doorbell by ringing the Doorbell or walking in front of it to see if the notification comes through. Let me know if that does the trick! :slight_smile: