Notifications on Phone


I’ve got the ring 2 doorbell, me and the wife have got the app on our phones. When there’s a motion notification or someone presses the bell it only notifies 1 of us. It’ll notify me for a while then it’ll change to the wife’s phone but it’ll never do both at the same time. All settings are as they should be with the notification permissions ect and I’m the account owner permissions are on for the misses