Notifications not working on phone

Products Video Doorbells
,
#1

The notifications and ring chime are not coming through on my phone. They were working but have just stopped

#2

Hi @user33404. If you are not getting notifications from your Doorbell, try the following steps:

  • Verify your Ring app and phone are up to date with the latest updates.

  • Check that Ring and Motion Alerts are enabled in your Doorbell settings.

  • Disable any active VPNs

  • Check that notifications for the Ring app are enabled in your phone’s settings.

We also have this Community page with other steps you can try to address your concern. I hope this helps!