Hi @user26087lh. If you are not receiving notifications from your Ring device on your phone, try the following steps:
-
Verify that your Ring app notification settings are set up correctly.
-
Verify that your notification permissions on your phone for the Ring app are set correctly.
-
Disable any active VPNs on your phone.
-
Verify your Doorbells signal strength, also known as RSSI, is at a good level.
We also have this Community post on other steps you can try when notifications are not working. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.