Hi @user26087lh. If you are not receiving notifications from your Ring device on your phone, try the following steps: * Verify that your [Ring app notification settings are set up](https://support.ring.com/hc/en-us/articles/210052646-Getting-Notifications-for-Ring-Doorbells-and-Security-Cameras) correctly. * Verify that your notification permissions on your phone for the Ring app are set correctly. * Disable any active VPNs on your phone. * Verify your Doorbells signal strength, also known as [RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Community [post](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556) on other steps you can try when notifications are not working. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.