Notifications are delayed

Hi, when I first set up my ring everything was working brilliantly. My notifications to my phone were picking anyone up from the beginning of my path however now all of sudden something has changed and my notifications are not coming through till someone is at my door. I’ve gone through all the steps that it suggests on the ring website and I’ve also checked my WiFi strength which are all good. But I’m still having the same problem.

Hi there, @Natz! As motion is still being detected, although delayed, this is a great sign that your Ring device is working as intended. The next best step will be to check Ring app, mobile device, and signal related variables. Which model of Video Doorbell do you have?

If you have a battery-powered Video Doorbell, check out the motion frequency setting. I hope this helps! :slight_smile: