Hi @Cliff7474. If a device offline, it has no way to communicate. You should receive a low battery notification prior to your device going offline. If your device is offline due to a weak connection, it would be best to improve the connection of that devices.

That’s nonsense, it’s no different than when you loose contact with an apple air tag a you get a notification that the connection has been lost. It’s all about the programming in the software. Clearly your software programming is a little behind the times. Also the battery was fine on all occasions but I noticed after every time it lost connection and I had to do a full reconnect it always came up with software update.

This has happened twice now, the low battery notification is nonsense as I go into the ring app and the ring is camera is offline but the battery is still showing at the percentage it was before it goes offline, both times it needed a software update, this needs to be sorted as it makes the camera not fit for purpose.

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