Ring Security Cameras
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Notification Preview Image Fuzzy
cs-support
wireless-security-cameras
notifications
The image showing with a motion notification has recently been appearing fuzzy. Has always been a clear image until about a week ago. Any idea what’s causing this. Pointless seeing an image like this. Video is clear and good quality when viewed. 
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02-07-2023 08:05:46
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Caitlyn_Ring
Hi @user49836. I'd first recommend checking the app store on your phone to ensure you have the latest version of the Ring app installed. Then, try toggling [Rich Notifications](https://support.ring.com/hc/en-us/articles/360040702112-Understanding-Rich-Notifications) off and back on to see if that corrects this issue. If those steps don't resolve this, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to look into this further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-07-2023 04:32:10
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