The image showing with a motion notification has recently been appearing fuzzy. Has always been a clear image until about a week ago. Any idea what’s causing this. Pointless seeing an image like this. Video is clear and good quality when viewed.
Hi @user49836. I’d first recommend checking the app store on your phone to ensure you have the latest version of the Ring app installed. Then, try toggling Rich Notifications off and back on to see if that corrects this issue.
If those steps don’t resolve this, please follow up with our support team at one of the numbers available here to look into this further. If you are outside of the US, please visit here to see how to contact support.