Ring App
Notification delay and no live view
Let me start with the fact that I have my camera on a dedicated WiFi Network, on a gigabit internet connection. All other WiFi traffic is on a secondary router, which is wired to the modem. I have an RSSI value hovering in the green, around 30. Also, my phone has a stable 4-5 bar 4G LTE connection. And yes, I have re-installed and re-booted the cam, the app, the phone etc and have tried the other WiFi network. And yes, I keep having the blow problems with different cameras and on different phones. Problem 1: 4 out of 5 times when I get a notification that someone is at my door and I click to view, the app is trying to connect, shows me the rotating circle and after 30 seconds or so, just tells me that the live view ended. The camera records what happened, I can watch it later, but the live view of a current event almost never works. It doesn't matter where I am. It also happens when my phone is connected to a fast WiFi or when I have 5 bars of 4G. This makes the whole idea of the product useless. All I have left is a fancy videorecorder and not a security device. Problem 2: With increasing frequency now, the notifications come minutes after the event. Sometimes I leave the house, get in the car and drive several blocks into the city before I get the notification. Or I come home from shopping and put all the groceries away and start cooking before the notification arrives. I know there can be delays of up to a few seconds, but 5+ minutes is unacceptable. Again, it is very unlikely that either the connection of my cameras of of my phone is to blame. Even if the connections were slow, it couldn't explain delays of 5-10 minutes. It also couldn't explain that the same happens on different phones and from different cameras. I do notice, however, that it gets worse over time. I am thinking that Ring is just not keeping up with the demand on their side. Their infrastructure is probably not able to handle the number of devices they sell. This is very frustrating for a paying customer. I know, you're cheaper than others, but if the very thing you advertise doesn't work, what do I pay for to begin with? If I don't even get notified before any burglar has already left my house and the country, you can't calling it a security system and charge a fee for it.
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18-12-2019 07:49:02
Responses (10)
- I
Same here. Have to say that I am pretty disappointed with Ring responsiveness compared to my Arlo cameras. Not even close.
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25-03-2020 04:45:48
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PI'm experiencing the same issues of th e1st post of [mk12952](https://community.ring.com/t5/user/viewprofilepage/user-id/16980) I have to add that on my wife smartphone the App works properly and on mine I can't get one single ring notification before 5 minutes from event.... As it is, the system is useless...please, investigate about this issue also because, as already written before, we are paying for this (non) service.
•1
18-05-2020 01:02:21
MHi @PaoloT! If these features are working as intended on one mobile device but not the other, this is a great indication that your Ring device is communicating these events properly. Now that the concern is isolated to a mobile device, I recommend checking on the following: - Ensure VPN and Bluetooth is disabled - Remove and reinstall the app on your mobile device - If Android, please ensure there are no [apps installed that might conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). - Test operation with your mobile device connected via wifi only, and again on cell data only, to see if one connection is more efficient. I hope this helps! :)
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19-05-2020 05:57:28
MAre you seriously suggesting that we need to have Bluetooth disabled on our phones for the Ring App to work properly? Is there anyone out there who doesn't use Bluetooth? If Bluetooth interferes with your app then you better fix the app to deal with it and don't ask your customers to disable Bluetooth. Other than that, I removed and reinstalled the app before (I'm sure everyone here has) and I have the issue on all phones I tried, not just one. Again, you provide a service for which we pay, you can't ask us to impair the function our phones just to make them work with Ring. Other app developers can build apps that work with typical phone setups, why can't Ring? I am getting really impatient here. The issue gets worse, I have delays of up to 20 minutes every day now. Also answering to a notification, starting a live view or even just trying to watch previous recordings takes forever or doesn't work at all, even if I am connected to my home WiFi, which is a 5GHz network on a Gigabit line. It is not the connection of my phone to the internet, every other app loads data lightning fast, every website appears instantly.
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19-05-2020 10:21:06
MSorry to hear this concern is persisting neighbors! The steps I shared prior in this thread are intended to assist in eliminating factors that might be causing a notification delay or video connection concern. It is always worth checking different connection protocols, apps, and features on your mobile device in order to optimize its connection, processing, and performance. If those steps did not help to resolve or improve the experience, another step worth trying is downloading the Rapid Ring app to see if operation is quicker with this. If this concern is persisting after trying the above steps, and the Rapid Ring app did not help, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes, or any solutions you find with support.
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19-05-2020 11:48:10
- A
I experience the same problems; seems there are a lot of us there. I believe you are right, we are getting VERY POOR service from ring!!!
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19-05-2020 06:03:43
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- E
Same here. The photo sent to Telegram from a Picam always arrives instantly, but the push message of Ring doesn't. Sometimes instantly, sometimes few minutes, sometimes even 20 minutes later. Quite useless to receive the doorbell notification later, a courier doesn't wait very long...
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19-12-2020 07:19:10
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- M
Same problem. Done everything suggested but still unacceptable delay. I think ring is doing this on purpose to promote paid subscriptions by discouraging live view. Can be the only logical explanation. So dissapointed. Seriously. Why does live view have to go into the cloud? I have a dashcam that I can view live from my phone over my wifi. This €31 chinese dashcam is more useful than ring pro.
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15-01-2021 07:58:47
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Aussie500
Same thing happens to me! I've virtually given up looking at notifications of live view....
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19-12-2019 04:29:52
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