Let me start with the fact that I have my camera on a dedicated WiFi Network, on a gigabit internet connection. All other WiFi traffic is on a secondary router, which is wired to the modem. I have an RSSI value hovering in the green, around 30. Also, my phone has a stable 4-5 bar 4G LTE connection. And yes, I have re-installed and re-booted the cam, the app, the phone etc and have tried the other WiFi network. And yes, I keep having the blow problems with different cameras and on different phones.
4 out of 5 times when I get a notification that someone is at my door and I click to view, the app is trying to connect, shows me the rotating circle and after 30 seconds or so, just tells me that the live view ended. The camera records what happened, I can watch it later, but the live view of a current event almost never works. It doesn’t matter where I am. It also happens when my phone is connected to a fast WiFi or when I have 5 bars of 4G. This makes the whole idea of the product useless. All I have left is a fancy videorecorder and not a security device.
With increasing frequency now, the notifications come minutes after the event. Sometimes I leave the house, get in the car and drive several blocks into the city before I get the notification. Or I come home from shopping and put all the groceries away and start cooking before the notification arrives. I know there can be delays of up to a few seconds, but 5+ minutes is unacceptable.
Again, it is very unlikely that either the connection of my cameras of of my phone is to blame. Even if the connections were slow, it couldn’t explain delays of 5-10 minutes. It also couldn’t explain that the same happens on different phones and from different cameras.
I do notice, however, that it gets worse over time. I am thinking that Ring is just not keeping up with the demand on their side. Their infrastructure is probably not able to handle the number of devices they sell. This is very frustrating for a paying customer. I know, you’re cheaper than others, but if the very thing you advertise doesn’t work, what do I pay for to begin with? If I don’t even get notified before any burglar has already left my house and the country, you can’t calling it a security system and charge a fee for it.