A friend parked in front of house my and walked up my steps and nothing was recorded and no alerts sounded. On my ring doorbell 2. What up, why did this not happen? There was Nothing matter of fact, it went to black. I did all the motion checks and balances this for my front door ring2 this has also happened with my rear doorbell too. But, let car go by there is motion unless it’s my neighbors coming the cars appear out of nowhere. Please advise.
Hi @TH3. Have you reached out to our support team on this concern? If you can, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back to this thread and let us know how it goes, as your answer may help other neighbors!