Nothing but 8 blue flashes when setup button held doorbell2

Products Video Doorbells
1

Video doorbell 2 is not responding to anything and is not connected to any internet. I get 8 blue flashes when i insert the battery or hold the setup button for a few seconds but that is it.

It is typically installed by my door and also hard wired in but just stopped recording anything a couple of days ago. I removed it completely and fully charged the battery with the intent on resetting it to try and solve the problem but instead I get nothing from it.

I cant seem to find anything online about 8 flashes so hopefully someone has had something similar they have overcome.

Any help is greatly appreciated thanks

2

Hi @Boyblunder51. When resetting your Video Doorbell 2, make sure you’re holding down the setup button for at least 20 seconds in order to complete a full reset. After that, you can then walk the Doorbell through a fresh setup in the Ring App by using the steps under Set Up a Device. This should allow you to get your Doorbell reconnected to your wifi network and back up and running. I hope this helps! :slight_smile: