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C

Chezwicks

Not working properly

hardwired-security-cameras

android

Hi Since we have paid the yearly subscription our cam hasnt worked properly Delays on notification when someone approaches property Live cam just keeps buffering Some videos comes up blank on playback Any ideas?

1485 •

0 •

31-12-2021 05:59:47

Responses (1)

M

Marley_Ring

For video and notification connection concerns, it's always a great step to check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device. For videos that won't play, try logging in at Ring.com to see if videos play there. I hope this helps! :)

0

•

03-01-2022 06:13:27

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