Ring Video Doorbell
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J
Not Seeing People
hardwired-video-doorbell
Lately my Ring does not pick up people coming or going. Also, it records every 15 minutes!!!Help!
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13-05-2021 22:57:41
Responses (2)
- T
Hi @Jbolster. Great suggestions form @bemak187. I would also check the settings for your Motion Frequency. This could alter how often your device records. This Community post [here](https://community.ring.com/t/how-to-set-your-motion-frequency/4237) will explain Motion Frequency in more detail. Let me know if this helps!
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17-05-2021 21:53:23
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bemak187
@Jbolster do you have people only mode on or off? Also when you say records do you mean the snapshot?
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13-05-2021 23:16:36
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