Ring Video Doorbell

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J
Not Seeing People
hardwired-video-doorbell

Lately my Ring does not pick up people coming or going. Also, it records every 15 minutes!!!Help!

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13-05-2021 22:57:41

Responses (2)

  • B

    @Jbolster do you have people only mode on or off? Also when you say records do you mean the snapshot?

    0

    13-05-2021 23:16:36

    • T

      Hi @Jbolster. Great suggestions form @bemak187. I would also check the settings for your Motion Frequency. This could alter how often your device records. This Community post [here](https://community.ring.com/t/how-to-set-your-motion-frequency/4237) will explain Motion Frequency in more detail. Let me know if this helps!

      0

      17-05-2021 21:53:23

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