Not ringing

Why isn’t my doorbell ringing & saying no connection thru WiFi ? Bit my WiFi is no close to the doorbell

Hey @Deee096. Have you tried reconnecting your Doorbell to your wifi from the Device Health section? I recommend going into the Ring app > Main Menu > Devices > Doorbell > Device Health > and tap on the Reconnect to Wifi. If you’re unable to reconnect it still, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.