I’m noticing this ring is not recording everything and that’s what I paid for. All Sunday I have no detection of me leaving or coming into my house. I also had a stranger leave a note on my door and there is no video of neither action. The ring is picking and choosing on what to record and that’s an issue. How can I fix it or I will have to cancel subscription and rid myself of this camera
Hi @user26567. If your Ring Doorbell is missing motions, try the following steps to see if it helps:
Verify that your Motion Zones and other Motion Settings are setup correctly. If your Doorbell is battery operated , check that the Motion Frequency is set to Frequent.
Verify your signal strength, also known as RSSI, is at a good level.
We also have this Community post here with other steps to try when optimizing your Doorbells motion detection. I hope this helps.