Not receiving notifications on mobile data

I have no problem receiving alerts when at home on WiFi but when I go out and am on mobile data I don’t get any and then once I’m home and connect again to WiFi they all come through for the time I’ve been away I’ve deleted the app and reinstalled I’ve cleared the cache and all alerts and notifications are on I don’t know what else to try I’ve only had my ring 3 plus for a day

Hi @Emma81. Since the notifications work properly when you’re on wifi rather than data, it sounds like there could be some settings with your mobile data that are preventing the notifications from sending. You can try contacting your cell phone carrier to make sure there are no restrictions on your data plan. I’d also recommend making sure bluetooth and any VPNs are disabled. I hope these tips help! :slight_smile: