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Not receiving notification on my Galaxy S10
Phone stopped receiving motion/ring alerts recently. Started happening in the last couple of days. When I navigate to the "Events" screen, the new motion/ring events are there but phone never received the notifications when the events heppened.No changes have been made to any settings. It has been working fine until reently. I checked the phone's "notications" settings, which has the Ring apps enabled. Within the Ring app, all the alert settings are still enabled.Please help.
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09-12-2019 07:22:24
Responses (6)
- P
Same problem, only it's intermittent. Tried everything including clearing cache. Haven't cleared data but doesn't this mean you have to reinstall all devices ?
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16-02-2021 13:55:54
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- P
Thanks Marley. I had a VPN installed and have uninstalled that, but none of the apps listed are on the phone. It's better but notifications are still intermittent !
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17-03-2021 12:07:52
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- C
Hi @Dcascario. If the suggestions in Marley's post don't work, you can also find more troubleshooting tips for Android devices in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). If this concern continues to persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
•1
18-03-2021 17:29:54
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ktsang12
Fixed. Had to "Clear data" for the Ring app in Settings. Working after that.
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10-12-2019 05:23:23
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