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R

rocketismail

Not receiving alerts on iPhone when doorbell is used
troubleshooting
ios
hardwired-battery-video-doorbell
notifications

For some strange reason my Video Doorbell 3 Plus is net sending notifications to my iPhone. My iPhone software is up to date with iOS 15.1.1. The doorbell's firmware and both chime's firmware are all up to date. The doorbell device settings has all alerts enabled, and my iPhone has Ring-specific notifications all enabled. The Ring doorbell will cause the chimes to go off, and the app itself will indicate that there was a missed ring, however my phone does not actually give me any sort of alert when the doorbell is rung.

919 •

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30-11-2021 16:47:13

Responses (2)

  • B

    bemak187

    @rocketismail Check notifications are allowed for the Ring app in iOS.

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    30-11-2021 16:52:22

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      R

      rocketismail

      Yeah, all notifications are enabled.

      0

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      30-11-2021 16:56:46

      BB

      bob.bressler

      very same issue, also with everything obvious enabled

      0

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      15-12-2021 19:06:57

  • BB

    bob.bressler

    I spoke too soon. I deleted the app from the phone and reinstalled it. Among other things, this resets the alerts. It is working again.

    0

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    15-12-2021 19:54:28

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