Not picking up people at the door

My ring used to pick up people when they came through the front door but it has stopped doing it. I have reset it all and it picked people up for a day and has now stopped again. This is important to me as I need to see if an ex comes to the door, for police purposes. Feeling unprotected now…what can I do???

Hi there, @Michelle1967! The best setting to check next is the Motion Frequency. The motion frequency feature is intended to preserve battery by preventing excessive alerts in high traffic areas. Check out our help center article about this feature to see how to use it best. I recommend also checking other motion settings to ensure detection is optimal. I hope this helps! :slight_smile:

I have done all the above and still not working??

Hi @Michelle1967. Happy to chime in for Marley here. I suggest changing your Motion Settings as outlined in this Community post here. If you are still experiencing this concern after making those adjustments, you can reach out to our support team for the next best steps.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.