I was really happy with my older Ring Doorbell so I went and purchased the newer 2020 version. Thinking after 3 years things would of improved but it seems not. For starters, the way the cover now mounts on the wall adapter is almost impossible not to loose a screw as they are so small and need to be unscrewed all the way out to remove or to place the cover back onto the mount. You need to remember, not all users are young and many of us older people are not as steady either.
Second, the audio is very choppy at times compared to the old unit and it actually is useless in my opinion. I now am considering puting my my older version ring doorell back up, and using this newer version as a paper weight.
Not a happy customer