Ring Security Cameras
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Not getting notifications
hardwired-video-doorbell
troubleshooting
notifications
I was getting ring notifications for motion alerts and a couple days ago they stopped. I have rebooted phone, toggled through the alerts and still not getting notifications. I have an iPhone 14. I’m getting notifications from other apps but not ring.
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22-05-2023 07:38:58
Responses (1)
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Caitlyn_Ring
Hi @Joenboerne. Make sure you have motion alerts toggled on for your Ring Camera or Doorbell under Devices > your Doorbell or Camera > Motion Alerts. Then try the troubleshooting steps for notification issues on iOS devices [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-Apple-iOS-Devices). If those steps don't help, you can follow up with our support team [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-05-2023 08:07:12
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