Not getting my Ring Flood Light Camera replacement

My Ring Flood Light Camera was defective and iin the Ring warranty range, Im still paying for it but Ring said since it was under manufacture warranty to send it to them. They received my Ring Flood Light Camera and when I called for my replacement they said they don’t have them that they were out of stock. I haven’t received it. I called them and they said that they don’t know when they are going to have them back in.
My Question is why don’t they send ne an up grade to Replace what im still paying?

Hi @user45108. You would need to direct this question to our support team. We cannot see any account or order information since the Ring Community is a public forum.