Ring Video Doorbell
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U
Not getting motion notifications
hardwired-video-doorbell
app-settings
troubleshooting
wireless-security-cameras
So for the past several weeks now I have not been getting any notifications on my phone whenever someone walks to my doorstep on my ring bell camera. For some odd reason when I leave my house and walk in front of the camera the notifications comes up but for everyone or everything else it doesn’t. Also only notifications I really get is when someone rings the bell and not their movements. I have checked all the settings and they are set to enable notifications. Anyone know what is going on with my notifications?
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22-06-2022 12:14:11
Responses (5)
U
Yes I can see all the history from the events but still not getting the notification in my phone.
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22-06-2022 11:18:21
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C
@user15267 It seems to be an issue specifically with the notifications then, since you are seeing motion detected in the Event History. Review our notification troubleshooting tips [here](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556) to see if any of those help. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can assist with more in-depth troubleshooting. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-06-2022 08:16:22
K
I'm having the same issue. The video doorbell wired only notify me when I open my door or I'd someone is really close to my door. I have sensitivity to the highest, I have the zone mapped out I tried with smart alert on and off, but nothing didn't work. Sigh
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23-06-2022 02:27:19
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Caitlyn_Ring
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22-06-2022 08:52:31
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