Not detecting vehicle

My ring is not detecting vehicles entering driveway and not showing us in the driveway coming and going (only shows us coming and going some of the time) . Drove out of my driveway this morning and last night and no video or notification. Have the plan plus. Motion is set to max. Bird’s eye view on. Very inconsistent and unreliable. Sometimes it works sometimes it does not. Impossible to get through to customer service after many verification codes get disconnected half way through and they do not call you back. This product is very misleading and does not work all of the time.