Not connecting

Since actually paying for your service I’ve had nothing but problems!! I’ve now been off line for four days ( 6 now with no response) and have had no response from Ring to my other emails. Your free trail was great, but after paying for service I get $€]? !! It doesn’t record all movement when someone is out there or doesn’t stay on long enough! I’ve done the button on top 10 times did the WiFi over and over! Your Q&A is a joke I don’t need a community of customers I pay you to fix it and provide customer service! All I did was charge the battery and now I have no connection!!