Ring App

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U
Not connecting on mobile
troubleshooting
wireless-security-cameras

Cameras not connecting through mobile, will connect through wifi, after connecting through wifi they will connect on mobile, after a couple of days will not reconnect on mobile again. Cant access live view or videos, no use having cameras if not useable whilst away from home. They have been working fine for over a year previously.

431

0

1

02-01-2023 10:08:17

Responses (4)

  • T

    Hi @user31911. What type of phone are you using, and what version of the Ring app is installed? Do you have an active VPN on your phone? What is the RSSI for the devices that are having difficulty with Live View? This information will help us determine what is happening here.

    0

    04-01-2023 04:23:08

    • U

      Hi, there is no relitive information in your reply, except s22 ultra samsung

      0

      07-01-2023 05:25:08

      • J

        HI @user31911. I'm happy to chime in here. You can try [rebooting your Camera from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-) to see if that helps. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

        0

        10-01-2023 03:46:51

        • J

          Thank you for this useful information!

          1

          10-01-2023 10:12:34

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