not charging and not slways picking up movment

my battery is hard wired in. When I put it in it was at 36 precent. Now 29. Why isn’t it charging? And lots of times its not picking up people right at the door. Was testing. Just installed today. Ring video doorbell 3

Hey @Ricknmorty69. Did you charge up the removable battery for the Doorbell 3? You will need to ensure you charge the battery for up to 8 hours so that it’s fully charged at 100%. You will see only the green light on when the battery is fully charged. After this, you can put the Doorbell back up and keep it hardwired, as the hardwired should help provide a trickle charge to keep it charged! :slight_smile: