Not Capturing Important Videos/Photos

Often times, (too often I might add), I find that my cameras are not capturing very important videos/photos. Someone will come into view of the camera, but none of my ring devices will capture the video or the photos. I am paying the fee per year to have the monitoring service, but the cameras are not capturing…what is the point of having security cameras if they will not work exactly when I need them to?

Hi @FPonzo. If your Motion Detection is not working correctly on your Cameras, try the following steps:

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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