Ring Video Doorbell

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Not alerting

My doorbell is not alerting me when my phone is locked. As soon as I unlock it, the doorbell rings, but long after people have rung it and left the door. Also, it did not alert me yesterday when a package was left on my porch. I discovered it only when I got an email from UPS saying the package had been delivered. Suggestions?

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09-05-2020 15:27:56

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