Not able to view

I’m not able to view when someone is at my door, it alerts me, but says it’s processing and not able to see who’s there, that’s not good

Hi @ling66! The best first step for live view concerns, is to check your devices RSSI. Check out our Community post about RSSI for tips on optimizing wifi signal strength.

If you feel that your wifi signal strength is sufficient, mobile device connection is the next variable to consider. Please ensure bluetooth, VPN, and any other apps running in the background are disabled/ closed. I recommend also testing video on wifi only, and on cell data only, to see if one connection is more efficient than the other. Feel free to let us know how this goes! :slight_smile: