Not able to successfully setup peephole cam

I have tried multiple times with two different fully charged batteries. It will connect to ring network then go to connect to my wifi, it gets past first page and sits on other page. It then asks me what my ring is doing but it's not flashing at all, it's just blank. Everything in my house is connected to my wifi, I restarted router, even hooked new devices onto network and it worked just fine. It's ten feet at most from modem.