Not able to see sharedcameras

Products Security Cams
#1

My brother and I have separate ring accounts at different houses. I need to be able to open my Ring app and toggle locations to see his cameras at his house without having to log in with his user/pword and security code.

When I was logged into his account on my phone to set up the cameras, I added the email address of my account to the list. I got the email notification and clicked on manage access but I can’t see anywhere on my phone app how to toggle to his house and see the cameras.

I even reinstalled the app but nothing.

How do I contact tech support to get this resolved, seems like even text support is not available.

#2

Hi @Bellagiofan. Here is a Help Center article on how to manage multiple Locations on the Ring app. If you need to add a Shared User to your Ring account, you can find that information here. If these steps don’t provide a solution, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.