Ring Security Cameras

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Not able to see sharedcameras

My brother and I have separate ring accounts at different houses. I need to be able to open my Ring app and toggle locations to see his cameras at his house without having to log in with his user/pword and security code. When I was logged into his account on my phone to set up the cameras, I added the email address of my account to the list. I got the email notification and clicked on manage access but I can't see anywhere on my phone app how to toggle to his house and see the cameras. I even reinstalled the app but nothing. How do I contact tech support to get this resolved, seems like even text support is not available.

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06-09-2020 01:18:26

Responses (1)

  • T

    Hi @Bellagiofan. [Here](https://support.ring.com/hc/en-us/articles/115005039983) is a Help Center article on how to manage multiple Locations on the Ring app. If you need to add a Shared User to your Ring account, you can find that information [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles). If these steps don't provide a solution, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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    07-09-2020 17:11:48

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