You asked: "Ring doorbell gen 1 blue light is stuck on, not recording, cannot reset–held orange button several times for 30 sec. I’ve rebooted my modem. I’ve rebooted my phone. I deleted the doorbell from my account and struggled to get it back because the white light never really circled but it communicated with my phone and wifi. Yet since 8/8/2020 it is just dead but a continuous blue (non blinking) light. "
Hi @MLA! Have you tried charging the battery for several hours to see if this will regain functionality? If that does not work, and a reset did not resolve this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I have a similar problem with my ring 2 doorbell. When I press the setup button the doorbell no longer does the spinging blue/white light for wifi setup, it only does a slow blinking one for five seconds then stops, so I can’t set mine up.