No Wi-Fi doorbell 2

Hi again, update on no Wi-Fi on wireless doorbell 2. Created mobile hotspot and bell still will not connect. Have reset it charged it , done everything possible. Could it be a case of Wi-Fi card inside bell is faulty. Had bell for 9 months so if it’s how do I go about exchanging it etc. any help please as driving me mad… thanks so much

Hi @Bazzerman. I suggest reaching out to our support team. Since the Doorbell will not even connect to a mobile hotspot, our support team should be able to help. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.