No voltage

Hello, I was installing a new ring 4 to an debilitated but functional ring1 that activated the chime and had power. I did not turn off breaker.
For some reason, there is no voltage to the wires to doorbell after installing. The ring/battery works just no power and no chime.
Transformer reads 22v. Chime reads 22v. Nothing at doorbell. Did the wire from transformer blow? How else can I trouble shoot this. Thanks

The best next step is to ensure the chime being used is on the Chime Kit compatibility list for the Video Doorbell 4. Additionally, the article below has some great installation tips.

If further assistance is needed, our support team is happy to take a closer look. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: