No video

For some reason my video stop showing on my ring doorbell. I get alerts when there is activity, but the video won’t display. It’s just a black screen. 2nd problem is I cannot watch live video. It will not connect to show me live feeds

Hey there, @ArboldeJoshua! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :slight_smile:

WIFI is fine, and i removed and reinstalled the app. It did not help. However, it did just start out of nowhere for no reason. SO… i guess it is all good now.

thank you for trying to assist me.

1 Like