No Video

There is no video when my ring doorbell ri gd

1 Like

Hi @Mahenns. Can you clarify what part of the video is not working for you? Is it that the Live View is not loading, or is it a video from your Event History? If it’s the Live View that’s not working, try reviewing the information in our Community Post here for some common causes of the Live View not working properly. You may also want to give our support team a call at one of the numbers available here. They’ll be able to take a look at your device specifically to determine what’s going on and help further. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: