Ring Video Doorbell
No video playback on the ring app
My ring app no longer plays video. It says hmm somthing went wrong, there was an error trying to play the video. I have cleared the cache and data, reinstalled the app and still the same problem. I have the app on a samsung fridge and no issue with playback. I can view live, but not view recordings. This started yesterday and hasnt fixed it self, the app is also up to date. I installed the app on a chromebook and it works fine, but doesnt work on my samsung phone
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18-06-2023 10:37:56
Responses (4)
- U
Same issue, with slight variations... Mine is a battery (rechargeable) doorbell (V.4) and I cannot view recordings OR Live View!
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18-06-2023 08:17:05
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- C
Hi neighbors. On Jun 17, 15:42 UTC, some neighbors reported issues with accessing their Live View or seeing that their Ring device was offline. There was also a major US ISP outage at this time which may have affected things. The issue was resolved at 17:03 UTC. If you're still experiencing issues with viewing videos or accessing Live View, make sure your Ring app is fully updated and that your phone has a good signal through wifi or mobile data. If you have a VPN on your phone, ensure it is turned off when using the Ring app. For persistent concerns, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can investigate this further.
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20-06-2023 05:28:30
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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20-07-2023 05:29:02
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NinjaNate
Same issue here (Android). Live view is working but playback of recordings just times out. If 8 go to the ring website I can playback from there so it's definitely an app issue.
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18-06-2023 02:51:31
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