No video/picture just lens showing in picture

No idea what’s going on here, I’m guessing this is faulty and needs to he returned?

Hi @DazzaP. I would recommend contacting our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Is there no email address??
Hard to explain without showing pictures.

Hi @DazzaP. The support team agent will be able to assist you in sending the pictures during your support call via a media request. This is a secure way of sending information to the support agent assisting you.