No video on mac os app

just installed ring iOS app on my iMac, when you go to live etc and press play, no video shows. works ok on my windows comp, and on my android etc.

I’m not completely familiar with iOS app, but do you have all necessary permissions turned on? Video, microphone, etc?

yes thanks,tried all that

Hi @4799c70223f0f6834c389b5144cdda. During the first half of 2022, the Ring desktop app will be discontinued, which you can read more about here. You should have no issues accessing the Live View on ring.com or via the Ring App on your smartphone or tablet, so I’d recommend trying out ring.com on your iMac to see if that may be the better option for you.