Ring Video Doorbell
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U
No video found
battery-video-doorbell
troubleshooting
wireless-security-cameras
When going to watch recorded footage it constantly says ‘no video found’
17550 •
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13 •
16-11-2021 07:01:24
Responses (10)
M
The best thing to check first is [Protect Plan subscription](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan-Subscription) status, and if these recordings will play when you log in at Ring.com from a web browser. Please ensure there is not a VPN enabled on your mobile device.
I recommend also checking your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to confirm an optimal wifi signal with no interference during these times. I hope this helps! :)
1
17-11-2021 04:41:17
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A
My subscription is active. I use a VPN but the video 5 minutes before and 8 minutes following load fine. So not a VPN issue. My rssi is -43. Really annoying that this happens and has just started in the last month.
1
19-12-2021 09:19:22
U
same thing is happening to me and I can't figure out why it is happening
0
26-11-2021 11:10:06
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C
Hi @user3600. if you've checked everything in Marley's previous post and this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this further with you and troubleshoot appropriately. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
0
26-11-2021 11:58:19
F
I contacted Ring support via phone over a month ago to report the same issue. I have expressed that my wifi signal is not the issue. I have previously viewed these recordings without issue. The initial support rep said my ticket was being escalated and promised a callback shortly. ...it's been over a month. I made it clear that these videos were scheduled to be used in a court case. These videos show proof of "Domestic Abuse" and the videos document the key information needed to possibly save a womens life. I am very disappointed with Ring since I expressed how serious this loss of video is. I was hoping for a better resolution besides ignorance.
Beau
1
16-12-2021 07:13:53
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2
Have the same problem and it started recently. No issues with wifi , tested right next to ring 100/40 or download/upload speed , 400/40 tested at router. Gen1 ring and no other issues other than this spotty behavior of videos not found. Did something change on how this device is supported? A way to force a replacement?
2
01-02-2022 12:02:31
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E
I’m also having this issue and seems to be happening more often. Today I got the alert someone was on porch and actually watched person, fortunately was guy upstairs talking to neighbor and when I went to view recording—-you guessed it “No Video Found”
Bewildered at this -2 other videos within minutes before and after their conversation also came up “No Video Found”
0
10-10-2023 04:31:59
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Kate.wolfson
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17-11-2021 06:31:43
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