No video found

Hi neighbors! If you’re receiving an error message when trying to view videos from your Event History, first check the status of your Ring Protect plan to ensure it is active. if your subscription was not active at the time that the event occurred, you will not have access to the video.

Additionally, ensure that you do not have a VPN enabled on your mobile device. The Ring app does not support the use of a VPN, and you may run into error messages or problems using the Ring app and its features if you have a VPN enabled.

It’s also recommended to review the RSSI for your Doorbell or Security Camera on the Device Health screen in the Ring app. The RSSI can tell you if the wifi signal your Ring device is receiving is stable or if it’s unstable and there is possible interference. An unstable wifi connection could result in errors with the recording of events on your Doorbell or Camera. You can find more information on wifi in our Help Center Article here.

If this concern persists, please give our support team a call at one of the numbers available here so they can take a more in-depth look and assist with all applicable troubleshooting steps. If you are outside of the US, please visit here to see how to contact support.