No video found

When going to watch recorded footage it constantly says ‘no video found’

I have the same issue. Hoping someone responds to you with help!

The best thing to check first is Protect Plan subscription status, and if these recordings will play when you log in at Ring.com from a web browser. Please ensure there is not a VPN enabled on your mobile device.

I recommend also checking your RSSI in the device health section of the Ring app, to confirm an optimal wifi signal with no interference during these times. I hope this helps! :slight_smile:

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same thing is happening to me and I can’t figure out why it is happening

Hi @user3600. if you’ve checked everything in Marley’s previous post an d this concern persists, please give our support team a call at one of the numbers available here so they can look into thus further with you and troubleshoot appropriately. If you are outside of the US, please visit here to see how to contact support. :slight_smile: